Refund Policy

I. REFUND AND CANCELLATION POLICY
No Refunds. If you wish, you can cancel your payment package but no refund will be applicable on the cancellation/termination of a payment package, however you can still use the applicable paid service until the end of its terms you paid for.
Moreover, if we terminate or suspend your account for your breach of the website terms then you will receive no refund or exchange for any unused payment plan or payment of any paid service.
However, in a determination to accomplish user satisfaction, if there is an issue, you can contact us for a refund or any other issues through our email info@lowcostaccommodation.co.za
We will refund you back in the following circumstances:
1. If we conclude that the original payment was made out of fraud;
2. If there is duplicate payment was made due to technical glitch, or any other error;
3.If we make a refund as per the provision of our refund policy which is updated by us from time to time;
4. If we consider the refund is necessary as per customer support staff as per our sole discretion.

II. HOW CAN I GET MY REFUND?
Our refund policies are simple. You can claim a refund by:

Send us an email at info@lowcostaccommodation.co.za
If for any reason, our back-office staff confirm a refund. Then, the refund will be made accordingly.

III. UNETHICAL ORDER & CANCELLATION POLICY
In case of any order is made through unethical means; by taking advantage of a technical glitch; or by misusing/ the offer terms/guidelines/codes – the particular order/s will be canceled whatsoever and https://www.lowcostaccommodation.co.za will not be liable to pay any refund to you in all such cases.

METHODS OF PAYMENT AND REFUND
We will refund your amount to the original payment method, once it has been processed.

REFUND CYCLE:
The complete refund process normally takes about 5-15 working days from the date of confirmation of refund.